National Government Services Quality Policy and Core Values

National Government Services, Inc. pledges to meet and exceed all quality requirements while serving the Medicare community. Our dedication to quality is demonstrated in our commitment to diligent adherence to the requirements of ISO 9001:2000 as well as a culture of continual quality improvement in the services and products we deliver.

National Government Services is a company dedicated to the superior management of the Medicare Program with a focus on providing quality services. This commitment to superior management is reflected in National Government Services’ Core Values which include:

• Customer First – Take ownership for customer solutions; actively pursue ways to improve service and quality; ensure customer commitments are kept; and view WellPoint (includes National Government Services) through the eyes of the customers.
• Lead Through Innovation – Challenge the way things have been done; deliver products and services that anticipate customers needs; create faster, simpler, and smarter solutions; have a positive attitude toward change; and learn from mistakes.
• One Company, One Team – Make decisions for the greater good of WellPoint; collaborate with others to achieve results; treat everyone with respect, dignity, and common courtesy regardless of background, lifestyle or position in the organization.
• Personal Accountability for Excellence – A promise made is a promise kept; demonstrate a bias for action; establish and meet high-performance expectations; and use metrics to measure performance.
• Integrity – Act ethically, honestly, and fairly; communicate issues timely, openly, and directly; and be consistent in word and deed.