Customer Care

Contact Information - Medicare Provider Services

• Interactive Voice Response (IVR)

Our Provider Support staff receive telephone and written inquiries from all of NGS' participating providers throughout the United States, Puerto Rico, the U.S. Virgin Islands and Guam. These inquiries include issues concerning Medicare coverage, entitlement, utilization, billing, adjustments, and audit.

Designated specialists from our Provider Services department conduct training for our providers and meet regularly with provider associations to promote a better understanding of Medicare guidelines. These individuals also prepare, maintain, and distribute internal and external documentation including system manuals, procedures, CMS instructions and Medicare Memos. This information keeps providers up to date on CMS's guidelines.
Customer Service Holiday Schedule
Remittance Advice Request Form

* In order to adhere to CMS Privacy Act Regulations, please DO NOT include any beneficiary information such as their HIC Number, name, address or birthdate. Any questions that include Privacy Act Information will not be answered electronically. For specific claims questions, please call our Provider Toll Free Number.