PASSWORD RESET REQUEST

In National Government Services continuous effort to improve our processes, we have developed a dedicated team to reset Medicare system passwords via telephone, in addition to our web based reset forms below. Please be sure to utilize only one of these methods for your password reset needs. The password reset team can be reached at 1-877-273-4334, option 4.

• It is the responsibility of the user to read all password requirements set forth by the system being used.
• Due to security requirements, passwords will expire every 60 days. All users will be prompted by the system to change their password. When prompted, users will need to change their password adhering to the password requirements set forth by the system being used. This process does not require a temporary password and should not need assistance from the EDI Helpdesk. **Note: RACF retains a history of the last 12 passwords the user has used; therefore, the last 12 passwords cannot be reused.
• A copy of the password requirements will be included with each temporary password email or fax as they will need to adhere to the requirements when setting up their new passwords.
• All requests will be processed in the order they are received.
• Each request will be assigned a ticket number once processing has started.
• Requestors will be notified of their temporary passwords through the same method the request was received, either thru email or fax.
• To ensure security, requestors will need to remember the ticket number, as temporary passwords will be sent back to the requestors with only the ticket number as an identifier.
• Once the temporary password is received and the user logs into the system, the system will require the user to change the temporary password. **Note: the system may require the new password to be confirmed in the ‘verified field’, so the user will need to enter the new password again.
• Please do not send a follow-up email before the end of the 2 business days. We anticipate a high volume of these emails and unnecessary follow-up emails may cause further delays on your requests.

E-Mail Address*:

Telephone Number*:(Telephone number of the person that can be contacted for questions.)

Facility Name*:(Name of your Facility or Office.)

User ID*: (User ID that requires the password reset.)

User Name*: (The full fame on the Account.)

Security Question:

(legacy UGS users only)
0 – SSN Last Four Digits
1 – Mother’s Maiden Name
2 – Favorite Sport
3 – Favorite Pet’s Name
4 – Favorite color
5 – Birth City
6 – Favorite Food
7 – Secret Word
8 – Month and Day of Birth

Response to Security Question:

(legacy UGS users only) Enter the answer to the security question submitted during initial enrollment.

Additional Information:

* = Required Fields

Password Reset Fax Form